New consumer protection center launched in Thailand

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The initiative, led by Prime Minister’s Office Minister Puangpet Chunlaiad, aims to tackle issues in online shopping, ticket bookings, and car leasing.

The government has announced the establishment of a special operations center by the Consumer Protection Board, focusing on monitoring goods and services during the New Year festival’s high spending period. This initiative, led by Prime Minister’s Office Minister Puangpet Chunlaiad, aims to tackle issues in online shopping, ticket bookings, and car leasing.



The decision follows a review of around 3,200 consumer complaints reported from May to October, indicating many grievances related to online transactions.

The new center will coordinate with various agencies, including the Ministry of Digital Economy and Society, the Royal Thai Police, and the Food and Drug Administration, to enhance consumer fraud protection.



The Consumer Protection Board also plans to restructure to allow more regional and local involvement, ensuring faster resolution of consumer issues, particularly during peak shopping seasons.

Consumers are advised to be vigilant and carefully verify sensitive information before purchasing. Any unfair treatment can be reported to the Consumer Protection Board hotline at 1166. (NNT)