PATTAYA, Thailand – Minister Attached to the Prime Minister’s Office Supamas Isarabhakdi has ordered urgent action to assist consumers affected by sudden flight cancellations, directing the Office of the Consumer Protection Board (OCPB) to step up monitoring and response efforts. The cancellations by multiple airlines have disrupted travel plans and caused financial losses, including for accommodation, tour packages, and other non-refundable expenses.
The disruptions have raised concerns among travelers, as legal limitations in some cases may prevent them from receiving compensation. Authorities linked the cancellations to tensions in the Middle East, which have impacted airline operations and travel schedules.
Supamas instructed relevant agencies to accelerate assistance, with the OCPB taking a more active role in handling current cases and preventing further problems. The agency, led by Secretary-General Ronnarong Phoolpipat, has detailed three measures to address the situation.
These include closer coordination with the Civil Aviation Authority of Thailand, expanded dispute mediation between airlines and passengers, and legal action through the Consumer Protection Board if disputes remain unresolved. The agency is also increasing public awareness of passenger rights, compensation conditions, and precautions when booking through foreign platforms or airlines without local representation.
Officials said they are working with aviation authorities and airline operators to establish clear guidelines for assisting affected passengers. Consumers facing difficulties or unfair treatment can seek help through the OCPB 1166 hotline, website, or mobile application, available around the clock. (NNT)
