Transport Minister Saksayam Chidchob ordered Thai Airways International to solve delays in luggage claims for inbound passengers at Suvarnabhumi airport in 30 days.
The minister inspected services at the main airport of the country and found that travelers’ congestion in their immigration process was obviously relieved because it took 15 minutes for each of travelers to have their passport checked.
However, the minister saw that inbound air passengers had to wait for a long while to claim their luggage. Suvarnabhumi airport has two service providers for luggage handling – Thai Airways International (THAI) and Bangkok Flight Services (BFS). The delay happened mostly with THAI because it downsized its organization and workforce.
Minister Saksayam told the THAI management to work out its action plan to solve the problem in 30 days. He expected the plan next week.
Unless THAI could solve the problem, the Transport Ministry would order Airports of Thailand which operated Suvarnabhumi airport to increase its luggage handling contractors, Mr Saksayam said. (TNA)