BANGKOK, Thailand – The Office of the Consumer Protection Board (OCPB) has launched a vehicle and electric vehicle labeling e-book to help consumers make informed decisions when buying new and used vehicles, including electric ones, amid growing concerns over defects, dealership closures, and falling resale values. Minister Attached to the Prime Minister’s Office Supamas Isarabhakdi, who oversees the OCPB, said the guide provides key information on vehicle specifications, battery performance, driving range, warranty coverage, pricing, and mandatory labeling requirements. The e-book also includes guidance on purchasing used vehicles and pre-owned EVs, allowing consumers to verify information before buying.
The OCPB said EV-related consumer complaints have exceeded 1,300 cases, with the most common issues involving defects, loss of after-sales service following dealership closures, and sharp declines in resale values. The guide helps improve transparency and reduce the risk of consumers purchasing vehicles with undisclosed problems. All motor vehicles are classified as controlled labeling products under the Consumer Protection Act, requiring manufacturers and dealers to provide complete and accurate information. Businesses that fail to comply may face up to six months in prison, a fine of up to 100,000 baht, or both. The e-book is available on the OCPB website at www.ocpb.go.th, with additional information available through the OCPB hotline at 1166. (NNT)
