DTAC fined Bt10 million for network failure

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BANGKOK, Sept 5 – Thailand’s National Broadcasting and Telecommunications Commission (NBTC) on Tuesday ordered  Total Access Communication (DTAC), Thailand’s second largest mobile operator, to pay a Bt10 million fine for the latest nationwide failure of its mobile network.

The penalty against the mobile phone operator came after DTAC’s fifth network collapse since late last year.

After the incident, DTAC issued a press release saying an MPLS signalling router at its switching centre in Rangsit failed to operate, affecting about 20 per cent of DTAC users in various areas for a total of 65 minutes, between 11am and 12.05 on Aug 28

NBTC secretary-general Thakorn Tanthasit said the telecom regulator informed DTAC about the fine and the company has to pay the sum within15 days or by Sept 25.

DTAC can appeal the NBTC decision within 15 days.

NBTC earlier warned DTAC against another network failure. The Telecommunications Act imposes a daily fine of Bt20,000.

Meanwhile DTAC CEO Jon Eddy Abdullah said the company would pay the fine because it was at fault.

DTAC has also prepared Bt300 million to compensate the company’s customers.