BANGKOK, Thailand – Minister Attached to the Prime Minister’s Office Supamas Isarabhakdi has ordered surprise inspections of buffet restaurants in Bangkok to crack down on misleading advertising, hidden charges, and other unfair business practices. The operation, led by the Office of the Consumer Protection Board (OCPB), involved the Food and Drug Administration, the Department of Medical Sciences, the Department of Internal Trade, and the Pathum Wan District Office. Authorities inspected promotional materials, food quality, pricing, and hygiene, checking whether advertised offers, menu items, and service conditions matched what customers actually received.
Inspectors also verified that restaurants clearly disclosed all terms and conditions, including service charges, value-added tax, and restrictions on promotions and prepaid online coupons. Officials said businesses found using false or misleading advertisements or failing to disclose conditions could face penalties under the Consumer Protection Act. Operators suspected of deceiving customers through prepaid coupon sales could also face criminal fraud charges. Minister Supamas made clear that businesses must provide consumers with accurate information before any purchase is made. She urged consumers to review prices, fees, and promotional conditions carefully and reminded the public that complaints can be filed through the OCPB Hotline 1166, the OCPB Connect mobile application, the agency’s website, or Damrongdharma Centers nationwide. (NNT)
