BANGKOK, Thailand – Thai authorities are intensifying efforts to track down a suspected “ghost ticket” scam network accused of deceiving travelers with fake promotional airline tickets for destinations including Japan, South Korea, and Europe, causing losses exceeding 10 million baht.
Supamas Isarabhakdi, Minister Attached to the Prime Minister’s Office overseeing the Office of the Consumer Protection Board (OCPB), said eight complaints have already been filed by victims who allegedly paid travel agencies for discounted international flights that were never issued.
According to investigators, the suspected scam initially appeared legitimate, with early customers reportedly receiving real tickets and successfully traveling abroad. Encouraged by positive word-of-mouth recommendations, more customers transferred money to the agency. However, beginning in April 2026, the company allegedly stopped delivering tickets and began demanding additional payments, claiming the extra charges were needed to cover fuel surcharges and airport taxes. Even after victims transferred more money, many still never received tickets or refunds.
Authorities said the case fits a broader pattern of online fraud targeting consumers through fake credibility-building tactics. Supamas said she has ordered the OCPB to establish a special task force to urgently handle all complaints and coordinate with the Consumer Protection Police Division to pursue criminal charges against those involved.
Officials have summoned both the business operators and related airlines to provide further information on May 21, with mediation efforts expected to begin. If no settlement is reached, authorities said legal action will immediately proceed on behalf of affected consumers.
The minister also warned the public to follow a “three-check rule” before transferring money for travel bookings:
- Verify the seller’s identity and business license
- Compare ticket prices with official airline websites
- Avoid transferring money to personal bank accounts or sending extra payments to “fix” previous deals
She stressed that the government would take firm action against anyone exploiting online loopholes to scam consumers.
