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HEADLINES [click on headline to view story]: 

Finland not restricting travel to Asia over SARS

Lufthansa plans to become leaner and even more efficient

Thai hotels want to encourage rating system for better control of standards

Chiangmai welcomes visitors to traditional setting of Lanna culture

Thailand’s special package deals for tourists aim to counteract war jitters

Emirates’ new Sydney daily flights will take off to the sound of music

MOF airs concern over impact of SARS on tourism industry and general economy

Singapore Airlines meets with Pattaya travel agencies

“Go Without Borders” provides imaginative group adventures

Air India re-routes west-bound flights

“Khao Prong’ cave” new attraction in southern province of Nakhon Si Thammarat

Hotels agree to slash prices to pull in foreign tourists

Phuket airport beefs up security

Finland not restricting travel to Asia over SARS

Finnish officials are not urging travelers to avoid unnecessary travel to certain Asian countries yet, in spite of the spread of Severe Acute Respiratory Syndrome (SARS) in the area.

Sweden issued such a travel warning last month, but so far, other EU countries are just observing the situation.

In Finland the Ministry for Foreign Affairs has given travelers advice to enhance their security. However, the Foreign Ministry’s advice does not extend to medical questions, which it leaves up to the National Public Health Institute. Petri Ruutu, head physician at Findland’s National Public Health Institute said he does not believe that there will be changes in travel recommendations.

The EU countries and the World Health Organization discussed the SARS situation in a teleconference on March 27, but so far Sweden was the only country to recommend travel restrictions.


Lufthansa plans to become leaner and even more efficient

Lufthansa’s Group Executive Board is setting a course to meet the challenges of global competition. “Leaner structures, and as a result, even more efficient lines of decision are Lufthansa’s answer to global competition”, explained the future Chairman of the Executive Board of Deutsche Lufthansa AG, Wolfgang Mayrhuber.

The further development of Lufthansa from an airline into the Aviation Group as well as the securing of continuity will remain the prime objectives when Mayrhuber takes up office in June.

In future, the Group Executive Board will have three instead of its previous four members. As Chairman of the Group Executive Board, Wolfgang Mayrhuber will also continue to manage Lufthansa German Airlines.

The members of the Executive Board will be responsible for strategically important business fields and regions. Another change is the reduction of the Executive Board of Lufthansa German Airlines from five to four members.

The reorganization will be orientated customer and service oriented. “Continuity and innovative spirit are two sides of the same coin. We are developing a management structure which prepares us for handling the competition and the challenges of the future,” said Wolfgang.


Thai hotels want to encourage rating system for better control of standards

Veerachai Somchart

Hotel and tourism associations and various government agencies in Thailand have set up a hotel rating system which gives tour and business operators concise information on the various categories of accommodations in the country, which they can in turn pass on to their clients. A unified rating system and appropriate standard controls will ensure satisfied customers and reduce confusion.

Patcharapong Aphichatapong, deputy governor of planning and development department of Tourism Authority of Thailand (TAT) chaired a meting at Town In Town hotel attended by the president of Quality and Human resource development in service and tourism industry, Chanin Tonavanic, president of Thai Hotel in the East, Chatchawal Suppachayanond, and members of various tourist associations and local hotel representatives.

Held on March 17 at the Town In Town Hotel, association representatives present in the meeting included Tourism Authority of Thailand, Thai Hotels Association, International Forum Development Association, Domestic Tourism business association, Thai tourism business association, Governmental and Private University association, and the Quality and Human Resource Development (service and tourism industry) Foundation.

Similar meetings were held in 4 other places including Bangkok, Phuket, Khon Kaen and Chiang Mai.

The open session meetings give hotel business operators a chance to receive all the correct information about the hotel rating system and an option to include their hotels in the rating system.

The Quality and Human Resource Development in service and tourism industry Foundation divided the working process into two sections, the hotelier or human resource development and hotel quality control.

During the discussion there were pros and cons voiced toward the scheme. Small and medium sized hotels worried about the intense competition for room prices in the 1 to 3-stars hotel group. They said this often results in lowered standards, whereas the 4 and 5- star hotel group has a more mature customer base and a stable number of visitors.

Patcharapong Aphichatapong, deputy governor of planning and development department of Tourism Authority of Thailand said in the past hotels that had to cut their prices still faced fixed costs which couldn’t be recovered and lost profits. He said that if price cutting resulted in poor quality of service and drastically lowered standards to preserve income, consumers felt taken advantage of and were dissatisfied.

The association and the committee wanted to clarify the rating system and invite all hotels to participate in the rating session to set stronger controls over differences between each hotel and create fairness for tourists in room rates. This way, every hotel would have the same standard, consumers would be more satisfied with what they paid for, and the tourism industry of Thailand would not be hurt in the long run.


Chiangmai welcomes visitors to traditional setting of Lanna culture

The Tourist Authority of Thailand sees Chiangmai as the gateway to the northern regions of Thailand, Indochina and China and is actively urging more tourists to visit the region. Special tour packages will be available for the Songkran Festival which is traditionally the Thai New Year, and low-season rates are more attractive since the start of the conflict in the Middle East.

For centuries, Chiang Mai was the capital of a northern kingdom called ‘Lanna.’ Today, with its own language, architecture and traditions, it’s still a world apart. Tourists love the elegant manners and friendliness of local visitors.

On the outskirts of the walled city, lies Doi Suthep and there are many day-trips available that take visitors exploring through the northern highlands. Elephant treks to hill-tribe camps, visits to ancient temples and tours of handicraft villages are all excellent day-trips.

The region’s sumptuous cuisine is matchless and visitors often say it’s the best food in Thailand. Lanna folkdances are unique and colorful traditions that are passed on through generations.


Thailand’s special package deals for tourists aim to counteract war jitters

Tourism Minister Sontaya Khunpluem has reiterated that nervousness over the Iraq war and fears of the deadly strain of pneumonia have already taken a toll on Thailand’s $8.5 billion tourism industry. “If the Iraq war drags on Thailand could see 50,000 fewer foreign visitors this year than in 2002,” he said.

Last year 10.8 million tourists visited Thailand, a rise of 7.3 percent from the previous year. Tourism revenue rose 11.5 percent to 360.6 billion baht, or $8.43 billion, adding up to 6.7 percent of the country’s gross domestic product.

“We are working on a special discount package to attract tourists. We are trying to make up for the lost number due to the war and the deadly flu virus,’’ Sontaya said.

Thailand has cut its forecast for 2003 tourism arrivals, a major source of foreign currency earnings, but still expects growth of 1.7 percent to 4.0 percent over last year, from a previous forecast of 6 percent.

The Tourist Authority of Thailand (TAT) believes attractive discounts for tour groups and hotels accommodations plus a continued saturation campaign overseas to promote the kingdoms’ unique culture, friendliness and safety could still produce very positive results.(TNA)


Emirates’ new Sydney daily flights will take off to the sound of music

Passengers in Sydney, Australia found themselves serenaded by the Sydney Symphony Orchestra as they check in for their flight to Dubai on Sunday March 30. The musicians will be setting the halls of Sydney International Airport alive to the sound of music as a fanfare for the official start of daily flights between the two cities.

The increase of Emirates’ Sydney service from 4 to 7 flights weekly brings the total number of Emirates’ weekly flights to Australia - Sydney, Melbourne and Perth - to 18. That total will jump dramatically on October 26 when Emirates launches a new daily service between Dubai and Brisbane via Singapore, operating a Boeing 777-300 on the route.

October 26 is also the day when flights between Dubai and Sydney go non-stop with the debut on the route of the ultra long range Airbus A340-500.

Emirates has also just announced its sponsorship as Principal Partner of the symphony orchestras of Sydney, Melbourne and West Australia. The March 30 launch of daily flights was the first time the airline and any of the orchestras have worked in concert.

Emirates’ Commercial Operations Director Ghaith Al Ghaith, said, “This is a great opportunity for Emirates and the Sydney Symphony to work together and for us to highlight our continuing involvement in the community. It’s an exciting time for the airline, with major expansion taking place this year. We are delighted that these extra flights increase choices for passengers, especially for Australian passengers booking connecting flights to Emirates destinations beyond Dubai.”

The Sydney Symphony has not announced its program for its first-ever recital in an airport check-in hall, so passengers will have to wait to find out whether they will be checking in to Chopin, weighing their baggage to Brahms or lingering to listen to Liszt. Or the musicians could simply swing into the Sinatra number “Come fly with me...”


MOF airs concern over impact of SARS on tourism industry and general economy

Finance Minister Capt Suchart Jaovisidh has voiced concern over the outbreak of Severe Acute Respiratory Syndrome (SARS) in Asia, saying it could have greater impact on the economy than the war in Iraq. He said the country’s tourism had been directly affected by the mystery disease.

However, the extent of the impact remains unclear until state agencies concerned obtain thorough information and can analyze it.

Capt Suchart conceded the number of international trips had considerably dropped for fears of SARS, resulting in a 10-15% reduction in foreign arrivals.

To ease the impact, the Tourism Authority of Thailand (TAT) is attempting to attract foreign tourists back by reducing prices of package tours by 20-30 percent.

“The situation on SARS is beyond our control because it occurs outside of our country. What we can do now is to ask our people to avoid traveling into the countries where the disease is breaking out.”

Still, the minister said he believed a lot of foreign tourists will return to Thailand when the situation on the deadly virus improves. (TNA)


Singapore Airlines meets with Pattaya travel agencies

Songklod Kaewvisit

Singapore Airlines has extensive routes around the world. Every year they inform tour companies and agencies about their new packages for tourist promotion.

Supachai Archiwaranguprok, Assistant Manager Passenger Sales Singapore Airlines.

Singapore Airlines (SIA) group recently held their “Product Seminar” at the Amari Orchid Resort in Pattaya. The session was attended by over 50 local travel and tour agents in the city.

Supachai Achiwarangaprok, assistant manager Passenger Sales for Singapore Airlines, led the seminar, which aimed at sharing information about the rules of Singapore Airlines ticket distribution and informing agents about new products and new tour packages available for tourists. He stressed SIA is famous for its efficiency and its gracious service to passengers.

SIA recently announced that from April 2003, restaurateur-chefs Matthew Moran of Sydney and Alfred Portale of New York join the team that brings excellence in international cuisine to SIA. Whether passengers are traveling in First or Raffles class or selected Economy class flights, Moran’s modern Australian dishes and Portale’s New American cuisine will delight the palate. And there is ice cream for everyone. Passengers have told SIA how much they enjoy the ice cream served their meal. Therefore SIA has introduced it on more flights.

SIA has won many awards. Recently the airline finished top in four out of five categories in FinanceAsia’s Best Companies survey for 2003. SIA was rated top for Best Managed Company, Best Investor Relations, Most Committed to Creating Shareholder Value and Best Financial Management. SIA was rated second in the Best Corporate Governance category.


“Go Without Borders” provides imaginative group adventures

Want to travel Thailand with a group of experts who offer more than just the usual package tour? Visit website www.gowithoutborders.com and plan a holiday that is a real cultural experience.

Go Without Borders offers unique opportunities to explore the majestic landscape and hidden treasures of Thailand with their 5, 10, and 15 day small group adventures. They travel to both “shouldn’t miss” and “hard to find” destinations throughout the country. They believe that smaller group sizes allow tourists to interact with the environment and culture in a non-disruptive manner.

Throughout all of their small group adventures, they offer Thai language and cultural lessons from our qualified Thai teachers and guides. Participants will experience the freedom that comes with speaking the native language and interacting with the local people. Additionally, you will have the opportunity to not only learn Thai culture and traditions, but participate in them as well.

They have researched and designed their trips to give tourists the most opportunities to experience the true wonders of Thailand. You can join them on one of their planned adventures or contact them about customizing a trip for your group or organization.


Air India re-routes west-bound flights

On March 24 Air-India began re-routing its flights operated between India and UK/USA and also those to Paris in the wake of Iraq war.

The route finalized by IATA and ICAO for safe operation of flights by all airlines, omitting the war zone airspace, entails an additional flying distance of 36 nautical miles and 5 minutes of extra flying time, as compared to the normal route followed prior to the outbreak of hostilities in Iraq.


“Khao Prong’ cave” new attraction in southern province of Nakhon Si Thammarat

Villagers in Sichol district in the southern province of Nakhon Si Thammarat are preparing to develop an old cave to be one of their finest cultural attractions. Kiattisak Na-nakhon, village headman of Ban Khao Prong said, “The ancient Khao Prong cave was the sacred place where villagers gathered on special events since in the old days. The cave is not only beautiful but peaceful. Our ancestors felt it was a holy place and the many Buddha statues were brought there in order to pay respect to this miracle of nature.”

The subterranean passage in Khao Prong cave consists of a 20-meter wide chamber, which abounds with wondrous stalagmites and stalactites of odd sizes and shapes.

Archaeologists of the Fine Art Department found that the 15-meter long reclining Buddha image and about 30 seated Buddha statues in the cave were built in the early Ayuthaya period.

Two hundred and fifty stucco stairs made by villagers is the easiest way for tourists to explore the Buddhist heritage in the ancient cave. The local authorities and the Tourism Authority of Thailand (TAT) will be asked for their assistance and cooperation in promoting Khao Prong cave as the new destination for cultural tourists. (TNA)


Hotels agree to slash prices to pull in foreign tourists

Thai hotels have agreed to reduce their prices to attract more foreign tourists, amid fears that European and Arab tourists canceling their bookings in droves due to outbreak of war in Iraq.

Prakij Shinamonphong, secretary general of the Thai Hotels Association, said that members of the association had given the green light to government calls to reduce room rates by 20 percent in order to pull in more foreign visitors.

While the Tourism Authority of Thailand (TAT) has put a brave face on the impact that war in Iraq will have on Thai tourism, it has admitted that 50,000 tourists, mainly Europeans, have cancelled their bookings for April and May, and is now pinning its hopes on the Asian market to make up visitor numbers.

Prakij said that room rates would be slashed by 20 percent for a three-month period starting from next month. He pointed out that low season rates were already a reduction on normal prices, and that the low season combined with the 20 percent reduction would push rates down by about 50 percent on high season prices.

Expressing confidence that the promotion would at least ensure that low season occupancy fell no further than the 50-55 percent drop recorded last year, he said that the promotion would focus on tourists from Asian markets. He added that hotels would also give free breakfasts as part of tourism promotion packages.

Prakij said that booking rates had already fallen by 10-15 percent since the outbreak of war, but that Thai tourists were making up numbers to a certain extent. (TNA)


Phuket airport beefs up security

Security has been stepped up at Phuket airport, despite assurances from the airport’s director that the situation in Thailand’s most popular island resort is normal. Gen. Boonchart Promphool said that since the outbreak of war between the US and Iraq Phuket airport had remained on green alert, and that random passenger checks were being stepped up from one passenger in 10 to one passenger in seven.

Gen. Boonchart said that the airport’s security personnel had also been boosted by forces from the Third Region air division and the navy, and the airport was coordinating with the National Intelligence Office to monitor developments.

Airport cleaning staff had also been asked to keep their eyes and ears open for any unusual occurrences.

The airport director said that increases in security were relatively slight, and voiced confidence that the security situation was normal.

Meanwhile the president of the Thai Hotels Association (THA) downplayed concern that the war was causing a dip in visitor numbers to Phuket, saying that arrivals were down only slightly, and the fact that hotel occupancy was only 50 percent was attributable to a spate of recent hotel construction, which had pushed the total number of rooms available up to 28,000. He said that tourists were also turning to new destinations such as Khao Lak in Phang-nga province and Krabi province, and that neither war with Iraq or the Asian killer pneumonia scare were doing much to dent Phuket arrivals.

The association stressed the need for Phuket to retain its image as a peaceful and safe tourism destination, saying that any untoward news about Phuket hugely affected tourists’ decisions to travel to the island. The THA president said that during the present war Asia remained an extremely safe destination and that Thailand has a particular advantage in this regard. (TNA)