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HEADLINES [click on headline to view story]:
An Export Success

Makro Office Centre launches next day delivery service

BCCT to hold IT & Internet Committee Luncheon

General Mortors Thailand President to lead ASEAN Operations

An Export Success

Worcester-based Hamworthy Belliss & Morcom, which manufactures and supplies air compressors, has won contracts in Thailand worth ฃ240,000, with further orders of ฃ230,000 anticipated during the next 3 months.

The company is a leading manufacturer of oil-free air compressors for bottling processes in the beverage and pharmaceutical industries.

Serm Suk, which bottles Pepsi in Thailand, has ordered a large 300 KW compressor, while TCK Interplas, which supplies containers to the edible oil and juice market, has ordered a 250 KW compressor. Both companies intend to place further orders later this year.

In January 2001, Les James, Hamworthy’s area sales manager for the Middle East, Africa, and Asia Pacific, joined a Trade Partners UK trade mission to Thailand organised by Rotherham Chamber of Commerce.

Since then James has made further trips to the market, established more contacts and won an order for a smaller oil-free compressor from Siam Plastics, a supplier to the cosmetic Industry.

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Makro Office Centre launches next day delivery service

Makro Office Centre (MOC), a household name in the office products market, is to enhance its customer servicing by launching a next day delivery service following an agreement with TNT Logistics (Thailand).

Customers ordering products in Bangkok will have them delivered by the end of the next working day, a first for Makro Office Centre’s industry sector.

Makro Office Centre, a one-stop-shopping centre specialising in office supplies, office machines and furniture, and business products and services, is the leading superstore in its sector.

Makro Office Centre’s eight outlets are strategically located throughout Bangkok and are targeted at small to medium-sized businesses and home offices.

Managing director of Macro Office Centre, Aggie Reyes says, “We are always seeking ways to improve our delivery service, making it easier for our customers to get the goods they require at the time that they need them. This is the basis of logistics and our agreement with TNT will ensure that we not only stay ahead of our competition in our sector but keep our company at the forefront of customer service in Thailand.

“We have strong development plans for the Thai market and this agreement not only creates a more professional approach to our delivery system but allows us to focus on other key areas of our business,” she said.

“In addition, having developed the new website only reconfirms our commitment to greater reach and convenience for our customers. Makro Office Centre is quick to realise the potential of online business and has taken steps to be the first online office supplier with an established brick and mortar business.”

Since 2000, Makro Office Centre has focused on expanding its marketing opportunities through its delivery business. The company envisions that the office products market will develop towards convenience shopping, as customers become more cost conscious and service orientated.

By integrating its retail outlets, website (, product catalogues and call centre, Makro Office Centre is well placed in extending its customer reach. The partnership with TNT will reiterate their commitment to providing excellent service.

Office Centre stores offer in excess of 5,000 SKUs including a wide range of quality and competitively priced own brands in the supplies section and well-known brands in the machines section. Each store includes a business centre providing copying, printing, laminating and binding services.

The company has used the time during the economic recession to review all aspects of its business, including market, customers and suppliers, and has achieved profitability during a difficult economic period.

Winfried Kiesbueye, country general manager of TNT Thailand said, “Our aim is to provide a seamless, invisible service that creates efficiency and benefits to our customer, Macro Office Centre, to the greatest degree. We are already working with some of the leading companies in Thailand and have proven the benefits that this outsourcing of logistics can bring to a service-driven company.”

He added, “Web commerce transactions are often unprofitable because of poorly integrated front and back end system processes which are unable to fulfil the order quickly. Through an effective e-commerce fulfilment process, which tightly integrates the web-site with back-end systems, Office Centre will improve their logistics network and retain customers through more efficient order fulfilment.”

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BCCT to hold IT & Internet Committee Luncheon

The BCCT is pleased to announce the second IT & Internet Committee Luncheon on Thursday 12th July 2001 from 12 noon at the Grand Hyatt Erawan Hotel, Amarin Room. This luncheon is open to anyone from all sectors and all management levels.

Guest speaker Ray Teske, ASEAN sales director for ‘Intelligent Internet’ within Nortel Networks received his education at Heritage College in Canada. He began his career as a content developer for a broadband access company in Ottawa, Canada. He then moved into develop systems and networks for various Canadian government agencies as a consultant. He came to Thailand over 14 years ago to work on a project with the Thai and Canadian governments. Prior to joining Nortel Networks, he was a project manager for a local systems integrator.

Teske’s presentation is titled “Developments on the Enabling Technologies which provide the New Market Place for e-commerce”. He will look at the practical deployment of both wireline and wireless technologies which facilitate new models of commerce.

The cost of this luncheon is baht 600 net per person inclusive of soft drinks and VAT. Other drinks are on personal accounts. If you or your colleagues would like to attend please reply together with payment by Wednesday 11 July 2001, to the British Chamber of Commerce Thailand, fax: +662-651-5354, tel. +662-651-5350-3, email: [email protected]

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General Motors Thailand President to lead ASEAN Operations

William S. Botwick was named executive director of ASEAN for General Motors Asia Pacific on June 27, 2001. ASEAN operation headquarters is located in Thailand.

William S. Botwick

In his new position, Botwick will oversee all GM operations in the ASEAN, including the advanced manufacturing operations at the GM Thailand Assembly Center in Rayong Province, export and domestic sales, marketing, and after sales service, as well as operations in Indonesia, the Philippines, Malaysia and Singapore. He will remain president and managing director of General Motors Thailand.

The appointment underscores the commitment of General Motors to ASEAN and the Asia Pacific as part of its overall global strategy. The company has a 25 billion baht vehicle assembly center in Rayong, Thailand, which serves both the domestic Thai market and is the principal manufacturing base for export into other ASEAN markets, Europe and Japan. In addition, GM sells and services its products in markets throughout the region.

Botwick has worked for General Motors for 30 years. He has held numerous senior postings around the world including president and director of GM Indonesia and managing director of GM Taiwan. He has been president and managing director of General Motors Thailand since 1999.

Mr. Botwick was born on June 26, 1946, in Paterson, New Jersey, USA. He holds a Bachelor’s degree in English literature from Bowdoin College in Brunswick, Maine, USA and a Law degree (J.D. Cum Laude) from the Boston University of Law, Massachusetts, USA.

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