Pattaya, 28 March, 2014 – Royal Cliff Hotels Group has recently been awarded three 3 more accreditations, adding to its list of more than 150 awards and accolades received since its inception in 1973.
The three new reaccreditations from the Management System Certification Institute of Thailand are the ISO 14001:2004 (Environmental Management System), the extension scope of ISO 9001:2008 (Quality Management System) and TIS 22300-2551 (MICE Security Management System).
The accreditations have made the Royal Cliff Hotels Group the first Convention Hotel in Thailand to receive both the internationally-recognised ISO 9001:2000 and ISO 14001 accreditation. The ISO 14001 certification is given to organisations that implement as well as comply with strict environmental policies.
Royal Cliff has long been at the forefront of environmental issues in Pattaya, dating back to 1973 when it became the first hotel in the city to construct its very own wastewater treatment plant.
Factors which have enabled the resort to achieve reaccreditation include its regular environmental awareness training for staff, its system of waste management, recycling and disposal, a “save water/energy” campaign involving both staff and guests, the use of environmentally-friendly cleaning agents and products, the establishment of an environmental committee within the property, daily beach-cleaning exercises and a leadership role within the community.
The ISO 9001 certification is a set of guidelines established by the International Standards Organization and is currently adopted by more than 70 countries around the world providing companies and organisations with a common approach to applying a quality management framework for achieving customer satisfaction and continual improvement.
By redefining its existing policies, developing new service-oriented programs as well as implementing a wide-ranging plan of increased awareness among staff at all levels, Royal Cliff was awarded an extension of the ISO 9001 certification for another 3 years.
All of Royal Cliff’s MICE facilities including its prominent flagship, the Pattaya Exhibition and Convention Hall have once again been assessed and confirmed to have met all the requirements of TIS 22300 – 2551, which is that standard for security management of Meetings, Incentives, Conferences and Exhibitions (MICE) that is certified by the Management System Certification Institute of Thailand.
Situated on a 64 acre private parkland estate overlooking the stunning Gulf of Thailand, the Royal Cliff Hotels Group has been honoured with multiple awards including TripAdvisor Traveler’s Choice (given to only 1% of hotels around the world) and recognition from organisations of national and international repute.
Furthermore it is the only resort in Asia/Pacific to be elevated in TTG Travel Hall of Fame for 7 consecutive years. It is home to four award winning 5-star hotels offering a sensory experience defined profoundly by its style, culture and elegance – all presented with the distinctive spirit of the State of Exclusivity and Fascination.
Tel: +66 (38) 250421
Email: [email protected]
Filed in : Awards & Accolades, Industry News