AoT reports passenger complaints due to flight delays


BANGKOK, 28 June 2012  – Airports of Thailand (AoT) has reported a number of passenger complaints from flight delays caused by Suvarnabhumi Airport’s runway maintenance. 

AoT President Somchai Sawasdipol commented that passenger have been lodging complaints about flight delays of 30-50 minutes, a consequence of the partial closure of Suvarnabhumi Airport’s eastern runway for maintenance purposes since 11th June. While tourists are set to file for compensation, Mr. Somchai stated that no airline operators have done so. However, if airline operators should lodge complaints, each will be individually considered according to the degree of impact sustained.

Mr. Somchai added that the runway closure has long been a pending issue, which has been postponed various times since last year. Considering this as an off-peak season with low flight volume, the AoT has, thus, decided to carry out a partial runway maintenance at Suvarnabhumi Airport. In order to avoid further inconveniences, the AoT will rush to finalize the procedure as soon as possible.