BANGKOK, Thailand – The Office of the Consumer Protection Board (OCPB) has been ordered to investigate complaints about a canceled concert in Japan after ticket buyers reported difficulty getting refunds. Minister Attached to the Prime Minister’s Office Supamas Isarabhakdi issued the directive on October 27, following a complaint filed by a Thai singer and other affected individuals.
Supamas assigned OCPB Secretary-General Ronnarong Poolpipat to oversee the investigation into ticket sales, payment records, refund arrangements, and the concert’s terms and conditions. Officials will also examine whether the transactions involve businesses in Thailand to determine the agency’s legal authority and identify those responsible for outstanding refunds.
The OCPB may pursue mediation or legal action on behalf of consumers where permitted by law. Investigators will also review online advertisements for misleading claims and coordinate with police if evidence suggests possible fraud.
Affected consumers are advised to retain ticket confirmations, payment records, correspondence, and advertisements. Complaints can be submitted through the OCPB hotline at 1166, the OCPB Connect application, or provincial offices. (NNT)
