NBTC orders capping of users’ credit after 200,000 baht Cookie Run bill shocks parent


BANGKOK, 24 June 2014 – The National Broadcasting and Telecommunication Commission (NBTC) has ordered all mobile phone service providers to put a cap on all users’ allowed credit, after the parent of a boy received a 200,000 baht bill incurred from purchases in the game ‘Cookie Run’. 

NBTC secretary-general Thakon Tanthasit said on Monday the order was meant to prevent a repeat of the recent occurrence, in which the mother of a 13-year-old boy in Suphanburi was billed 203,477 baht for her son’s multiple purchases in the game Cookie Run. The items were reportedly purchased during a period of just two weeks in May.

According to NBTC commissioner Prawit Lisathaphon, service providers have been asked to limit in-game purchases to 1,000 baht per bill cycle and are required to send an SMS to notify the user every time a purchase is made. The NBTC is also planning to discuss with Google Thailand on how to prevent such occurrences.

The mobile phone service provider has waived the shocking bill for the boy’s mother.