AirAsia wins best customer care award at prestigious World Air Cargo Awards


Shanghai, 17 June 2016 – The cargo division of AirAsia, the world’s best low cost airline, has won the prestigious Air Cargo Industry Customer Care Award at the 2016 World Air Cargo Awards held in Shanghai.

The World Air Cargo Awards are the largest and most authoritative celebration of excellence in the global air cargo industry. The annual event is hosted by Air Cargo Week and alternates between Munich, Germany and Shanghai, China.


AirAsia Group Head of Cargo, Captain Chin Nyok San said, “We are extremely proud to have been awarded the Air Cargo Industry Customer Care Award by The World Air Cargo Awards. To have been selected by industry players to receive this award where we are judged alongside the world’s leading air cargo carriers is very special indeed. We are really passionate about customer service and we instill this in everyone in all of our staff.”

The prestigious World Air Cargo Awards cover nine categories ranging from Air Freight Forwarder of the Year to Cargo Airline of the Year. Voted by the industry, the Awards are presented at a gala dinner held during Air Cargo Europe or Air Cargo China – two of the world’s biggest exhibitions and trade fairs for the air freight industry.

AirAsia’s cargo division also includes Redbox, a value-for-money express courier and parcel delivery service wholly developed and operated by the airline group for businesses and direct customers. Redbox customers can enjoy swift, consistent and timely deliveries of their parcel and shipment through its door-to-door deliveries, tracking & tracing of parcels.

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