BANGKOK, 27 October 2014 – The Minister attached to the Prime Minister’s Office have inspected the operations of the government’s complaint center which has been staffed with more officials on Monday.
M.L. Panadda Diskul, PM’s Office Minister, invited senior officers from 20 ministries and various state agencies to a meeting to discuss the operations of the complaint center at the Office of the Permanent Secretary.
After the meeting, M.L. Panadda said that the discussion was intended to brainstorm ways to help respond to all complaints that members of the public have filed, adding that all offices need to work in an integrated fashion for the interest of the people, as stated in the policies of the Prime Minister.
He added that an evaluation of the center’s operations will be made after one month.
The PM’s Office Minister went on to say that, so far, more than 80,000 complaints have been filed with the center, including those that could be solved within a few days, those that need coordination from various agencies, and those that are complex and need some time to solve. He said that more than 80% of the filed complaints had already been resolved.