Gov’t opening more public complaints outlets

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BANGKOK, Jan 5 — The government of Prime Minister Gen Prayut Chan-o-cha will open more channels–including counter services at shopping malls–for accepting complaints from the Thai public following its success in resolving peoples’ problems in the past six months, said Minister attached to the Prime Minister’s Office Panadda Diskul. 

He said the government plans to open more channels for complaints from the public this year including a cellphone application, opening centres in community areas and opening counter services at shopping malls so that people could file complaints easily.

Mr Panadda said the government has opened five different channels for the people to lodge complaints and seek assistance from authorities in the past six months.

The National Council for Peace and Order has received altogether 111,399 complaints and helped solved 90.2 per cent of them, he said.

The rest of the complaints needing help were mostly involved with debts outside the legal institutions and narcotics.

Mr Panadda said the government is satisfied with its performances in helping solve problems for the people in the past as personnel from 20 ministries are posted at centres accepting public complaints.

Problems already solved were 3.2 times more than during the corresponding period of last year, he said.