Rolling out upcountry and launching “Click and Collect”
Tesco Lotus is extending its popular Online Shopping service upcountry, starting with Pattaya and Chiang Mai. To cater for various consumers’ lifestyle Tesco Lotus is also introducing a new “Click and Collect” service enabling shoppers to order online and pick up shopping from their local store.
“Customers in Bangkok love the Tesco Lotus Online Shopping service we started 6 months ago,” said Tesco Lotus Marketing Director Wanna Swuddigul. “They have told us Tesco Lotus Online Shopping service makes their lives more convenient and saves them time and money on travel. Customers also enjoy a wide range of fresh food and grocery products available for them to choose online at Tesco Lotus prices.
Tesco Lotus Marketing Director Wanna Swuddigul announced the extension of Online Shopping service upcountry, starting with Pattaya and Chiang Mai. Tesco Lotus is also introducing a new “Click and Collect” service enabling shoppers to order online and pick up shopping from their local store.
“With the positive feedback we have continued to add our Online Shopping service capacity in Bangkok and are now expanding the service upcountry, starting with Pattaya and Chiang Mai on 22 and 24 October respectively, before rolling out to other big cities in Thailand soon.”
Tesco Lotus Online Shopping is the premier destination for fresh food and grocery shopping in Thailand with over 20,000 product lines on offer. Tesco Lotus remains the only retailer in the country that offers online ordering and delivery of fresh food. It uses specially designed vans with separate compartments for frozen products, chilled products and non-perishable groceries for delivery to customers’ doorsteps.
After choosing products online, the customer can pick one of six delivery timeslots available from 10 am to 10 pm, 7 days a week. For customers who would like to pick up their shopping by themselves, Click and Collect service will be available from 6 November 2013 starting at Extra Ramindra store.
“All online shopping orders are sorted by our professionally trained Personal Shoppers who seek out the freshest produce and longest expiry dates just like our customers would do. The shopping will then be delivered to customers’ doorsteps based on the specified time slot or customers can collect the items at selected Tesco Lotus store,” said Wanna.
Tesco Group now offers Online Shopping service in 10 countries, including South Korea, Malaysia, China, Ireland, Hungary, Poland, Slovakia, the Czech Republic, the UK and Thailand which have together grown sales by 54% over the last six months.
“Online Shopping is a part of Tesco Lotus strategy to grow our business through multi-formats. Apart from online service expansion we continue on our plan to open around 300 new stores this year across all formats including Extra, Hypermarket, Department Store, Talad and Express. Our comprehensive set of store formats will help us meet the needs of various consumer groups and changing lifestyles,” concluded Wanna.