With city hall increasingly making Pattaya Call Center its nexus for all city information, staffers there were given remedial training from TOT Co. operator instructors.
Sruangsuda Phothisunthorn, manager the telephone company’s Complaints and Disruption Center, spoke to 32 call center employees Aug. 16.
The faces behind the voices – Pattaya City Call Center 1337 employees receive additional training.
The training covered understanding the role of the 1337 line and their jobs, speaking skills, English use, handling complaints and practicing tone and manners.
TOT has a contract with the city to provide training on an annual basis.