BANGKOK, April 10 – Thailand’s Business Development Department is preparing a project to upgrade customer service standards to international level in housing developments, condominiums and apartments.
Pongpun Gearaviriyapun, department director-general, said the agency is discussing with the Thai Condominium Association and Housing Business Association to upgrade the customer service standard in the future as well as to improve the standard of asset management in Thailand for customers’ utmost benefit as in the US, Australia, Hong Kong and Singapore.
The move is to prevent high competition in such businesses from overseas after the ASEAN Economic Community (AEC) takes effect next year.
Property management businesses in Hong Kong, China and the Philippines have expanded to ASEAN countries, she said, and if Thai entrepreneurs do not improve their business lines, foreign entrepreneurs might find loopholes and enter the market here.
Ms Pongpun said that the ongoing political problems in general have not affected the property business, but her department will closely monitor the situation and assist entrepreneurs impacted by the political confusion.