BANGKOK, Thailand – Minister Attached to the Prime Minister’s Office Supamas Isarabhakdi highlighted progress in consumer protection during her first two months overseeing the Office of the Consumer Protection Board (OCPB), emphasizing the agency’s shift to a proactive and integrated approach through the “OCPB Plus” initiative. The minister stated that the Government, led by Prime Minister Anutin Charnvirakul, has prioritized interagency cooperation to provide comprehensive support to the public, especially on issues impacting consumers’ daily lives. She explained that OCPB has moved from a reactive approach to actively assisting consumers under the “OCPB Plus” concept, which emphasizes speed, proactivity, decisiveness, and reliability.
The minister referenced several high-profile cases, including support for consumers affected by issues with the Volvo EX30 electric vehicle and disputes over prefabricated housing contracts. In both instances, OCPB pursued legal action to obtain compensation, refunds, and damages for those affected. Minister Supamas also highlighted the Government’s efforts to advance the proposed Lemon Law, formally known as the Product Defect Liability Bill, which aims to strengthen consumer rights when products fail to meet quality standards. The bill would establish clearer processes for product replacement, repairs, refunds, and compensation. The minister reaffirmed the Government’s commitment to protecting consumers from unfair business practices and ensuring fair treatment, particularly on digital platforms where fraud and misrepresentation are on the rise. (NNT)
