THAI takes Measures on Japan Disaster


Thai Airways International Public Company Limited (THAI) announces assistance for the affected people as a result of the earthquake and tsunami in Sendai, Japan.

Mr. Piyasvasti Amranand, THAI President, said that after the earthquake on 11 March 2011, resulting in disaster areas THAI has been monitoring the situation closely and has taken the following measures:


For THAI tickets purchased to Japan, for travel during 11 March 2011 to 30 April 2011, THAI will waive all fees for any refund and flight changes within 21 March 2011.  Passengers can contact THAI office worldwide or THAI Contact Center in Bangkok at +66 (0) 2356-1111 for more information.  For tickets purchased through travel agents, passengers are advised to contact their local agents directly.

Miles Redemption

All frequent flyer Royal Orchid Plus members who have award tickets for routes to/from Japan during 11 March 2011 – 31 May 2011 can change travel dates and flights without any fees being applied.

Special Fares for Thai community in Japan

Thais in Japan wanting to travel from Narita or Haneda to Bangkok may purchase one-way, economy class ticket starting from THB 13,000 each; ticket price does not include fuel surcharge, airport tax or insurance.  These tickets are subject to seat availability.

To help alleviate the strain on basic survival requirements such as transportation, communication, accommodation, fuel, water, and etcetera, during this crisis, THAI Cabin Crew has revised their operations to be a quick turn-around flight.  As well, all non-essential THAI staff and their families are being called back to Bangkok.

In addition, THAI also supported tickets for Thai medical team to Japan, and shipped blankets donated by the Royal Thai Government via THAI cargo to those in need in Japan.

All THAI flights to/from Japan are currently operating on normal schedule.  Passengers may call the THAI Contact Center in Bangkok at 02-356-1111 (24 hours), fax. 02-356-2222, or visit the website at

For finding information about relatives, the public is asked to check with the Ministry of Foreign Affairs of the Kingdom of Thailand at +66 2 643-5000.