BANGKOK, Thailand – Thai Airways International announced that passenger booking information stored in the Amadeus reservation system was accessed by an unauthorized party between Aug. 10, 2023, and Sept. 23, 2026. According to the airline, Amadeus IT Group S.A., its reservation and passenger service provider, notified Thai Airways of the incident. Initial investigations indicate that approximately 60,529 records were affected, compromising passenger names, booking reference numbers (PNR), travel dates, flight routes, and class of service.
An additional 376 records may have included further details, such as email addresses, phone numbers, passport numbers, nationalities, frequent flyer numbers, flight details, ticket information, and seat assignments. Thai Airways stated that credit card information was not affected. The airline emphasized that the breach did not originate within its own systems and has caused no impact on flight operations or service delivery.
In response, Amadeus terminated the user accounts associated with the unauthorized access, reset passwords for affected accounts, and implemented enhanced monitoring measures to prevent similar incidents. Thai Airways has notified relevant authorities and is working with Amadeus to investigate the matter further. The airline plans to contact affected passengers individually once details are confirmed and expressed regret for any concern or inconvenience caused. (TNA)
