PATTAYA, Thailand – Tourist Police stepped in to resolve a dispute involving a visitor whose accommodation booking through Agoda could not be verified by the property representative, causing confusion and concerns about personal safety.
On November 12, officers from Tourist Police Subdivision 4, Division 2, Tourist Police Bureau 1, responded to a request for assistance after the visitor encountered problems renewing an accommodation booking through the online platform. When the renewal date arrived, the property representative said no booking record could be found, leading to a misunderstanding and a tense situation. Concerned about their safety, the visitor contacted Tourist Police for help.
Officers went to the property and met with both the visitor and the accommodation representative, acting as intermediaries to calm the situation and facilitate discussions. A joint examination found that the problem stemmed from errors in the accommodation information and photographs displayed on the booking website. The representative acknowledged the issue and agreed to resolve it immediately, allowing the visitor to remain in the same room from November 12 to 22.
The dispute was settled peacefully, with the visitor expressing satisfaction and thanking Tourist Police for their prompt assistance. Tourists requiring assistance in Pattaya can contact the Tourist Police hotline at 1155.
