BANGKOK, Thailand – Thailand’s Office of the Consumer Protection Board (OCPB) has launched stricter inspections of electric vehicle (EV) sales nationwide, requiring dealers to provide complete and accurate information to buyers as the country moves closer to introducing stronger consumer protection measures. Supamas Isarabhakdi, Minister Attached to the Prime Minister’s Office overseeing the OCPB, said she has instructed officials to increase monitoring of EV dealerships and sales points across the country, beginning in Bangkok and surrounding areas before expanding to other provinces. The inspections will focus on ensuring that EV sellers properly display required labels and provide important vehicle information in line with consumer protection laws. Businesses found failing to meet legal requirements could face immediate action.
Supamas said the move follows the government’s policy under Prime Minister Anutin Charnvirakul to strengthen consumer protection for high-value products that directly affect household expenses.
As EV popularity continues to grow in Thailand, buyers must receive complete and accurate information before making purchasing decisions, including vehicle specifications, battery performance, battery warranty periods, warranty conditions and other key details. The OCPB will also work closely with the Thai Industrial Standards Institute (TISI) and the Department of Land Transport to improve information standards covering both product quality and vehicle registration requirements. “Electric vehicles are high-value products. Each purchase affects consumers’ long-term use and expenses,” Supamas said, adding that clear information allows buyers to compare options and make confident decisions.
The inspections also prepare Thailand for the proposed Product Liability for Defective Goods Bill, commonly known as the Lemon Law, which has already passed its first reading in the House of Representatives and is currently moving through the parliamentary process.The proposed law aims to provide greater protection for consumers purchasing expensive products such as vehicles, particularly in cases involving manufacturing defects or serious problems. While waiting for the new legislation, the OCPB will continue enforcing existing consumer protection laws, including requirements related to product labels and advertising under the Consumer Protection Act B.E. 2522. Supamas urged consumers to carefully check vehicle labels and documents before purchasing an EV, especially battery warranty details and conditions. Consumers who believe they have been misled or treated unfairly can file complaints through the OCPB hotline 1166, the OCPB Connect application, the OCPB website, or Damrongdhamma centres nationwide. (TNA)
