Commerce Ministry launching private hospital complaints center

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Bangkok – As part of the effort to regulate medical fees charged by private hospitals, the Ministry of Internal Trade is to disclose fee lists from hospitals online for customer’s information and discretion. The practice is expected to start on 31st July and the pricing lists will be published on www.dit.go.th website. The Ministry will also be opening a complaints center specifically for hospital-related comments.

The Department of Internal Trade’s Deputy Director, General Prayoth Benyasut, said the new complaints center is expected to begin operations from mid-August and will be situated on the 3rd floor of the Department of the Internal Trade office in Bangkok. Customers outside Bangkok can also file complaints at any provincial commercial affairs office.

The department has so far prosecuted one private hospital as a result of complaints made via the 1569 hotline for overpricing. The department is working on processing other complaints made.

The deadline for pricing list disclosure by hospitals has been extended from 12th July to 30th July. Some 60-70 hospitals have already submitted their lists. The department is positive all 353 private hospitals will submit their information as requested by the new deadline.