1111 hotline launched to receive complaints from foreigners

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BANGKOK, 12 March 2015 – The government has launched a new 24-hour call center to receive complaints from foreigners in Thailand, which can be reached by dialing the 1111 hotline.

The center will be staffed by representatives from all 20 ministries so the complaints can be addressed quickly, said Prime Minister’s Office deputy permanent secretary Chamroen Yutithamsakul. The center currently has English, Chinese and Japanese-speaking staff to tend to callers. The Prime Minister’s Office is also planning to expand the roster of agencies’ representatives to include those from Thai embassies in ASEAN countries.

Mr. Chamroen disclosed that the a preliminary budget has also been allocated for purchasing lunch for individuals who visit the complaints center in person, as well as for subsidizing the expense for the return trip of needy visitors.

Mr. Chamroen said that for emergency matters, foreigners should continue to use the existing 1155 24-hour hotline operated by the Tourist Police.