The department is considering additional penalties against taxi drivers who turn down passengers as the agency has been flooded with complaints.
Land Transport Department Director General Somchai Siriwatanachoke said the department imposed a Bt1,000 fine on any taxi driver who refused to accept intending passengers since September. However, complaints from passengers over the issue account for over 60 per cent of all complaints regarding taxi services.
To solve the problem, he said, the department has prepared to take legal action against those who repeatedly reject passengers by suspending and revoking his/her public driving licences.
Moreover, Mr Somchai said, the department has invited managers of 35 leading department stores in Bangkok and adjacent areas where there are taxi stands nearby to discuss measures to solve the problem.
All department stores have been asked for cooperation to install signboards publicising regulations that taxi drivers are forbidden to refuse passengers.
He said that CCTV cameras will also be installed at the taxi stands to record the images and behaviour of taxi drivers who violate the regulations.
Call centre telephone number 1584 for receiving complaints will also be publicised, he said.
The Land Transport Department's passenger protection centre 1584 hotline is available around the clock. Passengers may lodge complaints by giving details on the registration number, time, date and place to make it easier for the authorities to track down violators