Numerous complaints have been received that the automatic system has been deducting wrong amounts of money from the cards, or that it has failed to display the remaining cash balance on the card correctly, causing inconvenience and confusion to users.
According to Mr.Aiyanut Tinapai , Governor of EXAT, the agency has been working to improve the system and that it is closing close all top-up lanes every night from 22.00-04.00 until September 30th; so that the EXAT may examine the central database system for automatic Easy Pass usage.
In addition, the EXAT will send daily sms messages informing cardholders of their credit balances. They can also check it online via www.thaieasypass.com, through the call center at 1543, or at any Express Way office building. The agency will improve the system to be able to accommodate up to 1 million vehicles per day, up from the 600,000 already using the Easy Pass system.