Hello! How are you?

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Dear Hillary,

I have a friend in hospital in Pattaya, but when I ring I cannot get the details of what is wrong with her. I’m in the UK, so it is not easy to get a time to ring. The nurses just palm you off to someone else and all the time the overseas rates on telephones are ticking over. Is there some simple way.

Maria

Dear Maria,

What you are forgetting, while counting the coins dropping in the slot, is the confidential nature of being a patient. Would you like everyone to know what is wrong with you? You could be anyone on the other end of the phone, my Petal. If you want a bulletin, let the hospital know the relationship between you and the patient. And make the contact via email – much cheaper and satisfactory. Remember to attach the photo page from your passport.

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