Mobile operators defend 3G speed

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BANGKOK, 22 May 2013 (NNT) – Mobile network operators have responded to mounting criticism from the National Broadcasting and Telecommunications Commission (NBTC) regarding the speed of the new 3G services. 

Advanced Info Service (AIS) executive Somchai Lertsutthiwong affirmed that the company is delivering broadband services within the speed stipulated by NBTC. He said AIS has clearly informed customers that the speed may vary depending on the type of contract they opted for.

Under the license requirement, operators are obliged to deliver 3G services at a minimum download speed of 345 kilobits per second and 153 Kbps for uploads.

Mr Somchai made known that as AIS and other operators are expanding their 3G networks, some service areas may still be in the 3G migrating process.

Senior Marketing Manager at Total Access Communication (DTAC) Pakorn Pannachet echoed AIS’s calls by saying that the company has not failed to deliver the promised 3G speed. He said that occasionally data reception via the network may slow down due to the rising number of mobile phone users but the operator is continually working to resolve network issues.

He also urged clients experiencing problems to contact the DTAC call center to seek further assistance.

A consumer protection panel of the NBTC earlier voiced its criticism over the broadband speed, following a flood of consumer complaints about the poor service.